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Common IT Support Mistakes Businesses Make & How to Avoid Them


A lot of small business owners find it hard to understand their business’s IT needs, but they are also wary of outsourcing something like IT support, as there are many “horror” stories online, and they may also have heard similar stories from acquaintances. While this stance is understandable, given the importance of IT for today’s businesses and their need to find a reliable partner which can actually help their businesses grow, the truth is, sometimes when the relationship between IT consulting companies and their clients doesn’t work, both parties are at fault.

With that in mind, we’ve put together a list of common mistakes small businesses make when hiring tech support so that you know to avoid them when trying to hire managed IT support in London.

The first mistake a lot of businesses make is not doing their homework. It is important that you know what you are hiring, so it is also important that you become knowledgeable about what kinds of services IT support implies, what the standards and regulations are, and what your software and hardware providers require from support. As for the company you hire, you need to make sure they are a legitimate company and they provide certified and experienced support for the areas and products you’re working with, because otherwise they may not be able to assist you adequately, if at all.

Another common mistake companies make is not to hire a proper IT service company because of budget restrictions or simply because they don’t feel the need to, and that’s simply wrong. Running IT for a company is different from having a personal computer or a small office, which means mainstream help desks or “handymen” of sorts aren’t enough to deal with your tech needs. If you are running a really small business and just starting out, you might get away with relying on your savvier employee, but sooner or later, you will need to hire proper IT support, so you better do it now rather than later, even to spare your own resources and allow your employee to do the actual job they were hired for.

The final mistake companies make with IT support is to assume they do not need to worry about IT anymore, which is not a completely correct assumption. Yes, hiring IT support services should lift some of the responsibility of keeping up with IT from your shoulders but decisions still need to be made, and problems will still arise, so someone needs to be involved and liaising with the IT support provider permanently to make sure everything is going according to plan, provide assistance if any is needed and to represent the business when decisions need to be made, as a way to make sure only the necessary resources are being used and the interests of the company are being taken to heart.

These are just three of the main mistakes companies make when dealing with IT support providers and which you can easily avoid to ensure a better relationship with yours. It is important to note, however, that you can only do so much. Of course, if you do your homework as it’s been suggested, you should be able to find a reliable partner, but you can’t account for any mistakes made on the other end, so a good deal of trust is needed in this case.